Workforce as a Service

An Ultima Managed Service

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Why choose a managed service for your business?

Ultima have partnered with Thoughtonomy to deliver a Workforce as a Service solution which requires no infrastructure or application re-architecture. It provides
a flexible pool of digital labour to undertake all of the heavy lifting, breaking the association between work, the resource required to deliver it and the method
of triggering, initiating or interacting with any given process. Harness the power of many!.

u

of companies

Implementing or scaling out RPA
indicated a more satisfied and
productive workforce - Deloitte
i-2

of organisations

Are predicted to have an artificial
intelligence bot as their co-worker
by the year 2022 - Gartner
i-1

of structured repeatable

Tasks will be fully automated by 2024,
helping to augment and automate
workers, rather than replace them - IDC

 


A Word From The Team

"As unassisted and collaborative RPA evolves and enters mainstream consciousness, organisations are adopting a range of techniques aimed at eradicating structured and repetitive tasks through process optimisation and automation, leveraging our workforce as a service as their foundation."

Simon Bond - Intelligent Automation Consultant - Ultima

learn more-1

 


Key Benefits

12 Harness the Power of Many
Our RPA platform is versatile and scalable, overcoming the problem of rapidly building out capacity to handle repetitive tasks
11 Non-Intrusive, Zero Disruption
Virtual workers are system agnostic, operating across the presentation layer and leveraging infrastructure and applications 
13 Increased Accuracy & Productivity
Humans are fallible. Instead, programatically
emulate the way people use systems, to help
augment, replace or digitize manual processes

 

14 Consumption-Based Pricing
Only pay for what you use. Simply select the service type and frequency, and pay a low-cost monthly fee

 

15 24x7 Operational Value
Virtual workers can work tirelessly, without 
rest. They operate autonomously and consistently, with minimal human intervention.

 

16 Fully Managed
We're responsible for the platform, worker and process monitoring activities, so you can reap the benefits of Intelligent Automation

 

 



Frequently Asked Questions

We monitor a wide range of different operational and performance metrics on the underlying infrastructure and pro-actively run dummy work-flows to test the system.

The platform is charged up-front on an annual basis, for a minimum of three years for the Dedicated service and one year for the Hosted.

Ultima are responsible for ensuring that the platform and virtual worker are operational, handling exceptions should they arise under SLAs. We also resolve faults within any process that we have developed. The exception to this would be issues related to systems under your control, which are passed to you for resolution.

As part of the service, we will create up to two accounts, providing you with secure access to both our SharePoint portal and dynamic Power BI dashboards, allowing you to view, filter and drill into reports. The workforce-related information presented is updated eight times per day.

Despite being hosted in the Thoughtonomy Azure tenant, nobody outside our organisation has permissions to make alterations to your encrypted processes. An SHA 256 hash is automatically generated for each process, which is checked daily against our database to ensure nothing has changed. As an additional security measure, we receive a report whenever any aspect of a process is altered.

Where applicable, we use an internally developed product called IA-Connect to simplify access to your environment, reducing the number of potential open ports required, keeping touch points to a minimum. This effectively allows us to tunnel RPA traffic via Citrix ICA or Microsoft RDP, with optional two-factor authentication for additional security.

m


 

Why Ultima for managed services?

“ Our approach to delivery has always been to understand your culture and business requirement, in order to identify synergies between our organisations, allowing our teams to help take control of the day-to-day management of the outsourced operation, in accordance with established SLAs. ”

S
Year-round support 24x7

While some MSPs only operate during core business hours,
our Technical Service Centre is a true 24x7 facility, with teams
working in shifts to provide support throughout the day, and
across weekends and public holidays.

F

Predictable Commercial Model

This provides you with the ability to accurately budget
and forecast your OpEx, with regular service reviews
to ensure that you are only paying for the services
that you require.

P-1

ITIL Framework

By integrating ITIL into our managed service offerings,
our certified teams are able to apply a set of mature
processes across service strategy, design, transition,
operations, and continual service improvement.
GC

A Best Fit Approach

Rather than take a staff augmentation approach or rely on
labour arbitrage to reduce costs, we provide a skilled set
of shared resources in-region, working against a fixed
scope and agreement term.

A


Scaling Through Automation

Using a combination of ServiceNow and Thoughtonomy,
we use virtual agents, machine learning, orchestration
and robotic process automation to expedite resolution
and improve the end user experience.

D

Strength In Depth

Our agile services are backed by over 180 technical staff
across our TSC and consulting practices; namely Modern Workspace, Modern Data Centre, Network and
Security and Intelligent Automation.

 

Next Steps

Simply contact your Account Manager or email our team at enquiries@ultima.com and we will be able to advise you on which is the best service for your needs and help get you set up. 

     

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